My favorite feature is the one we didn’t need to build

I am a mere mortal, and yet to my family and friends, I am a tech god. I fix problems with a user-first mentality, but first, let’s try turning it off and on again.

the long version…

Think about the products and services you use everyday and think about the things that make them great…Now, think about the things that make them not-so-great. My job is to figure out why those things happen and make them happen less often.

Leading a collaborative journey mapping workshop with Product Management to define the end-to-end patient rounding experience, uncover workflow dependencies, and establish a shared understanding of system requirements.

I’m a systems-oriented end-to-end product designer who uses research, requirements, and structured thinking to turn ambiguous business goals into implementable product solutions.

I’ve led the design and definition of several B2B enterprise SAAS based products and experiences in finance, education and healthcare technology domains and delivered work that met the requirements of organizations like PayPal, Amazon, Walmart, UPS, VELUX and many others.

Facilitating a cross-functional strategy workshop with senior leaders from Morrison Healthcare, Crothall Healthcare, Unidine, and Compass One Healthcare to align on a shared patient experience strategy.

I built my career working in systems most people would describe as “complicated” — financial services (Paymentus), education technology (O’Reilly Media), healthcare technology (Compass Group), APIs, developer platforms, and enterprise software (Kong Inc).

I’ve partnered with product, engineering, and business teams to solve difficult problems, identify what actually matters, and create experiences that feel obvious to the people using them.

Facilitating a collaborative ideation workshop with senior healthcare executives and cross-functional product teams to generate concepts for a connected patient care experience.

I like solving problems, but even more than that, I like figuring out whether we’re solving the right problem in the first place. I believe that curiosity upfront saves months of unnecessary work later. Sometimes the best outcome is a better product. Sometimes it’s realizing the product doesn’t need another feature.

The best projects I’ve worked on came from bringing the right people together, asking thoughtful questions, and helping everyone see the problem the same way. Once that happens, good decisions tend to follow naturally.