My favorite feature is the one we didn’t need to build

I built my career working in systems most people would describe as “too complicated”— financial services (Paymentus), education technology (O’Reilly Media), healthcare technology (Compass Group), APIs, developer platforms, and enterprise software (Kong Inc).

I’ve partnered with product, engineering, and business teams to solve difficult problems, identify what actually matters, and create experiences that feel obvious to the people using them.

I’ve mentored peers, and helped teams make better decisions, sharpen their design thinking, and deliver products that create measurable business outcomes.