Building and releasing a Chrome extension

I liked how Opera handled bookmarks. Chrome didn't offer the same experience, so I built it myself.

Establishing a design system

I established Compass Digital’s first design system for its healthcare product team, aligning separate product teams around a shared codebase. Adopted by more than 10 designers, the system paired reusable components with a release process that kept Figma and production code in sync.

Improving real-time operations oversight

I led the redesign of a standalone hospital housekeeping application for Elevra, bringing staffing, assignments, and shift progress into one workspace. The design separated operator availability from work progress and supported dispatch workflows across desktop, tablet, and mobile.

Designing AI-assisted developer portal authoring

I Integrated an AI assistant into Kong Konnect's developer portal editor to replace syntax-heavy workflows with guided, natural-language editing.

Clarifying Identity Provider Behavior

I designed preventative UX around a technically correct but potentially disruptive identity-management behavior.

A conversational learning experience

An AI-powered conversational learning experience aimed at introducing its users to AI and teach them about its capabilities and how they could apply them in their day-to-day work.

Enhancing learning with AI-powered answers

Improving the usability of an AI-powered answers bot in O'Reilly's online book reader.

Optimizing hands-on learning experiences

I led design for interactive learning experiences on the O'Reilly learning platform for 4 years. I designed flows to support content discovery and refined core hands-on learning user interactions for cloud-based IDEs (Integrated development environments).

Designing a scalable content experience

I owned the learning experience on the O’Reilly learning platform and led various feature releases and design enhancements since 2022, This case study covers my work optimizing the core interface to support feature releases planned for Q2 - Q3 of 2024. My work was released to all of O'Reilly's users in August 2024 and led to improved user satisfaction and a 15% increase in content engagement as a result.

Simplifying large-scale content navigation

SSO for multiple identity providers

I designed multi-identity provider single sign on for O'Reilly Media's learning platform, a critical technical feature which allowed us to retain a major enterprise customer.

Organizing design work logically

Introducing an organizational system that reduced friction, improved discoverability, and changed how a design team collaborated.

Over-the-counter payment processing

Designing an over-the-counter payment system aimed at enabling small to mid-size businesses accept in-person payments electronically.

Designing intuitive advanced filtering

An enhancement for a disbursement management system's list view; It allows users (insurance agents) to filter the list by various meaningful fields to find disbursed claim payments as needed.

An OCR extraction configuration editor

A Paymentus internal tool enabling the configuration of documents for OCR (Optical Character Recognition) capture. This tool allowed account managers to specify the location of key payment information enabling the system to correctly identify them.

A secure password recovery process

I led the design of a self-service password recovery flow for a payment platform, balancing ease of access with account protection. Working with Product and Security, I defined a phone-verification step before password changes, with clear guidance throughout the recovery process.

A drag and drop content editor

I designed a drag-and-drop editor to let implementation teams customize payment channels without commissioning a development team for each change. The work brought page editing, contextual controls, and channel management into a workflow shaped by customer requirements and payment-channel constraints.

An automated notification messages editor

An intuitive email and SMS notification content editing experience for Paymentus' self-service customers, enabling them to edit the messages to better align with their brand voice identity.

Secure agent-assisted customer payments

Designing an icon library

Designing a library of more than 300 icons that became part of Paymentus' design system. To support consistent implementation across products, I also developed a downloadable icon font and partnered with Engineering to drive its adoption across the company's digital payment platform. The icon library remains in active use today.