01A conversational learning experienceI defined and designed a learning experience aimed at introducing its users to AI and teach them about its capabilities and how they could apply them in their day-to-day work.
I defined requirements in collaboration with a product manager based on user experience principles related specifically to conversational interactions and designed various concepts including flows and interaction mechanisms to support learning goals.
My product partner and I worked with a group of talented software engineers to develop an internal facing live proof of concept for testing.2024
02Designing a scalable content experienceI owned the “in-content learning experience” on the O’Reilly learning platform and led various feature releases and design enhancements since 2022, This case study details how I re-designed the content experience and defined rules to govern how the UI adapts to various usage and context scenarios to support the feature releases planned for Q2 - Q3 of 2024.
These updates were released to all users in August 2024 and have enabled usability improvements which led to increased user satisfaction and content engagement as a result.2024
03Optimizing hands-on learning experiencesI led the design of O'Reilly Media's interactive learning experiences from 2021 to 2024. I designed flows to enable content discovery and designed core user interactions supporting hands-on learning in Cloud hosted integrated development environments (IDEs).2024
06SSO for multiple identity providersI designed multi-identity provider single sign on for O'Reilly Media's learning platform, a critical technical feature which allowed us to retain a major enterprise customer.2022
07Organizing design work logicallyA structured file organization scheme for the design team at O'Reilly Media; I defined a hybrid information architecture model to govern how files are labeled, structured and organized, enabling ease of design work discoverability and decreased time spent searching for design work for executive stakeholders.2022
08Over-the-counter payment processingDesigning an over-the-counter payment system aimed at enabling small to mid-size businesses accept in-person payments electronically.2022
09Designing intuitive advanced filteringAn enhancement for a disbursement management system's list view; It allows users (insurance agents) to filter the list by various meaningful fields to find disbursed claim payments as needed.2021
10An OCR extraction configuration editorA Paymentus internal tool enabling the configuration of documents for OCR (Optical Character Recognition) capture. This tool allowed account managers to specify the location of key payment information enabling the system to correctly identify them.2021
13An automated notification messages editorAn intuitive email and SMS notification content editing experience for Paymentus' self-service customers, enabling them to edit the messages to better align with their brand voice identity.2021
15Designing an icon libraryDesigning a library of more than 300 icons that became part of Paymentus' design system. To support consistent implementation across products, I also developed a downloadable icon font and partnered with Engineering to drive its adoption across the company's digital payment platform. The icon library remains in active use today.2020
